We care about your privacy

About Us

PhexaHealth is committed to protecting your privacy. We understand the importance of keeping your personal information secure and confidential. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. We want to be transparent about our practices and ensure you feel confident in how we handle your data.

What information do we collect about you and how is it collected?

We collect personal information when you use our services, including when you:

1. Register an account: This includes your date of birth, postal and billing addresses, email addresses, phone numbers, and title.
2. Contact us: If you contact us for support or with inquiries, we will collect your name, phone number, email address, and postal address.
3. Use our Prescription Dispensing and Delivery Service: We collect health-related information you provide in online consultation questionnaires and during any consultations. This information is stored securely.
4. Place an order: We collect payment information, such as credit or debit card details, to process your payment.
5. Browse our website: We automatically collect certain technical information, including your IP address, browser type, operating system, and website usage data, through cookies and similar technologies.

We hold your personal information for as long as there is a professional or legal reason to do so, and to fulfill our obligations to regulatory bodies. With your permission, our pharmacists and other qualified staff may also access certain electronic NHS records related to your medicines and allergies. We will always keep a record of your consent.

Confirming your identity

We are required to carry out identity checks when you order prescription and some non-prescription medications. We use the information you provide at checkout to perform an automated mini-credit check. You will be informed about this check at the time of checkout. If we cannot verify your identity through this check, we may ask you to provide further information, such as verification via the NHS Spine system or a copy of your photo identification. You will need to reconfirm your identity each time you contact our pharmacy.

Why is it being collected?

We collect and use your personal information for the following purposes:

1. To provide the services you have requested.
2. To communicate with you about your orders, any issues with our services, or to respond to your queries.
3. To ensure the safety and security of our services.
4. To confirm your identity when you contact us.
5. For obligatory record-keeping as required by law.
6. To monitor and improve our website and services.
7. For crime and fraud prevention.
8. To fulfill our professional and legal obligations to regulatory bodies.
9. To follow up with you after your purchase to ask for reviews and feedback on your experience (this is optional for you).

Who will it be shared with?

We take the security of your personal information seriously and have measures in place to protect it from unauthorized use, loss, or damage. We may share your information with other organizations that process data on our behalf to help us provide our services, such as those involved in supplying your medicines. We will always ensure that any sharing of your data is done securely and in accordance with this Privacy Policy.

We will only share your personal information with other third parties if we have your consent or when we are legally required or permitted to do so. For example, we may share information with NHS bodies to fulfill our legal and professional obligations as a pharmacy service provider. Any confidential health-related information shared will be done securely and will not be used for any other purpose.

We are registered with the Information Commissioner’s Office (ICO) under the Data Protection Act 2018. You can find more information about Data Protection on the ICO website: https://ico.org.uk.

Cookies

Our website uses cookies, which are small text files that are stored on your browser to record information about your visit to our website. Cookies help us to understand how you use our website and to improve your experience.

Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent cookies from being stored. However, please note that if you disable cookies, some parts of our website may not function properly, and your user experience may be affected.

For more information about cookies and how to manage them, please visit www.allaboutcookies.org.

Security

We are committed to ensuring that your personal information is secure. We have procedures in place to protect our paper-based and computer systems and databases against accidental loss, destruction, and damage.

Changes To This Privacy Policy

We regularly review our privacy policies and procedures to ensure they remain up to date with changes in the law and best practices. This Privacy Policy may be updated from time to time. We will post any changes on this page, and we encourage you to check back regularly to stay informed.

Updating and Correcting Information

You have the right to update or correct any personal information we hold about you that is inaccurate or incomplete. You can do this by updating your profile, contacting us in writing or by email using the contact details provided in the "How to contact us" section below. Please include your name, address, and/or email address so we can identify you. We encourage you to let us know promptly if any of your personal information changes. If you are contacting us on behalf of someone else to update their information, we may require proof that you have the authority to do so.

What information do we collect about you and how is it collected?

We collect personal information when you use our services, including when you:

1. Access your data: You can request a copy of the personal information we hold about you by contacting us in writing at hello@PhexaHealth.com and providing proof of your identity. This service is usually provided free of charge, and we will aim to respond to your request within one month. Please be as specific as possible about the information you would like to see to help us with your request.
2. Correct your data: If you believe any of the information we hold about you is incorrect, please contact our Customer Services team by email athello@PhexaHealth.com to request a correction.
3. Withdraw your consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time by contacting us at hello@PhexaHealth.com.

For more detailed information about your rights under data protection law, you can visit the website of the.

If you have any concerns about how we have handled your personal information, please contact our Customer Services team in the first instance by calling +44 (123) 456-7890 or emailing hello@PhexaHealth.com.

How To Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

1. By phone: +44 (123) 456-7890
2. By email: hello@PhexaHealth.com

Compliance with Data Protection Laws

PhexaHealth is committed to complying with all applicable data protection laws and regulations in accordance with the laws of England and Wales.